Returns & Refunds

At Device Zone Mobiles we check every item before it leaves the shop. If something you bought from us arrives damaged or does not work, we will put it right.

Damaged or faulty items — within 3 days

You can return an item within 3 days of delivery (or of buying it at our shop) if:

• it arrived damaged, or it is faulty / not working, and
• it has not been used beyond trying it, and comes back with its box, accessories and invoice or order number.

We will check the item and then, as you prefer, exchange it for the same product (or a similar one if it is out of stock) or refund you.

Items we cannot take back

• Items that are not damaged or faulty (for example, if you changed your mind or ordered the wrong model).
• Items that have been used, opened beyond checking, or damaged after delivery.
• Screen protectors and tempered glass once they have been applied or their seal has been opened, unless they were faulty.

After 3 days — warranty

If a fault appears after the first 3 days, it is handled under the product's warranty. Where an item has a shop warranty, the period is shown on the product page and on your order. Within the warranty we will repair or exchange the item according to its warranty terms. Damage caused by drops, liquid, misuse or opening by others is not covered.

How refunds are paid

Refunds go back as cash at our Al Satwa shop or by bank transfer, whichever you prefer. We arrange the refund once we have received and checked the item.

How to start a return

1. Message us on WhatsApp or call +971 54 786 9784 within 3 days, with your order number and a photo or short video of the problem.
2. We will confirm the next step and how to bring or send the item to us.
3. You can also bring the item directly to our shop: Shop S4, Jaber Masood – Satwa Building, Al Satwa, Dubai.

Questions? Email info@devicezone.ae or message us on WhatsApp.

This policy does not affect your rights under UAE consumer-protection law.